Games Responsible
at bighoki
At bighoki, we believe the best entertainment is entertainment that is safe and controlled. Responsible gaming is not just a slogan — it is a core value that shapes every feature on our platform. From daily deposit limits to self-exclusion tools, we are here for you.
- Daily & Weekly Deposit Limits — set your own spending limit
- Temporary Break — pause your account from 24 hours up to 30 days
- Self-Exclusion — long-term account suspension
- Session Time Limit — control your gaming session duration
- Periodic Risk Assessment — review of your gameplay patterns by our system
- 24/7 Support — our team is ready to help anytime
Six Pillars Responsible Gaming at bighoki
We provide a range of practical tools that you can access directly through your account settings.
Deposit Limit
Set daily, weekly, or monthly deposit limits based on what you can afford. Our system enforces these limits automatically, and any request to increase a limit requires a 24-hour waiting period before taking effect.
Session Time Limit
Control how long you play in a single session. When the time limit is reached, the system will notify you automatically. You can also choose to have your account log out automatically after the set period.
Temporary Break
Need a break? Activate a cool-off period for 24 hours, 7 days, or 30 days. During this time, your account cannot be used to play or make deposits, giving you the space to breathe and reflect.
Self-Exclusion
For those who need a longer break, the self-exclusion option allows you to suspend your account for 6 months, 1 year, or permanently. During this period, the account cannot be reopened without a strict verification process.
Gaming Pattern Review
Our system continuously monitors your gaming patterns. If risk indicators are detected — such as a sudden increase in deposits or unusually long playing sessions — our team will proactively reach out to you.
Support & Guidance
Our dedicated support team is trained to provide guidance on responsible gaming. Reach us via 24/7 live chat for information, advice, or simply to talk through your concerns.
Important Reminder: Gambling is for entertainment, not a source of income. Never wager money you cannot afford to lose. If you feel gaming is starting to affect your life, please seek help immediately via our live chat.
Responsible gaming means keeping gambling a controlled form of entertainment — not a way to solve financial problems or relieve emotional stress. At bighoki, we do not simply provide a gaming platform; we also take responsibility for ensuring every member plays in a healthy and balanced manner.
Responsible gaming involves three core aspects: self-awareness of gambling risks, use of available control tools, and willingness to seek support when needed. These three aspects are interconnected and form the foundation of a positive, sustainable gaming experience.
Core Principles of Safe Play
- Set a playing budget before starting your session — the best financial decisions are made with a clear head.
- Treat money wagered as the cost of entertainment — just like buying a movie ticket or having dinner at a restaurant.
- Do not chase losses — stop when your limit is reached, rather than continuing to play in hopes of winning back losses.
- Do not play under the influence of alcohol or when emotionally unstable — this condition undermines your ability to make rational decisions.
- Balance your gaming time with other activities — relationships, work, hobbies, and physical rest should remain top priorities.
Bighoki also recognises that gambling can become a problem for some people. This is not a sign of weakness — it is a health issue that can affect anyone regardless of background or income level. That is why we take a proactive and integrated approach to addressing this issue.
Identifying early signs of problem gambling is the most important first step. Many people are unaware they are caught in a harmful cycle until it has already affected their daily lives. Here are some signs to watch out for — whether in yourself or someone you care about.
- Borrowing money to gamble or to pay off gambling debts
- Using savings or emergency funds to play
- Unable to pay bills or meet basic needs due to gambling
- Hiding gambling spending from family
- Feeling restless, irritable, or stressed when unable to gamble
- Constantly thinking about ways to obtain money for gambling
- Neglecting work, family, or social responsibilities in favour of gambling
- Repeatedly trying to stop but failing
If you identify three or more of the above signs in yourself, we strongly encourage you to contact the bighoki support team or use our self-exclusion tools. Taking action early is far easier than waiting until the situation becomes more serious.
All of the following protection tools can be accessed directly through the "Account Settings" section on the bighoki platform. You do not need to contact the support team to activate stricter limits — all controls are in your hands.
Deposit Limit
Set a deposit limit for daily, weekly, and monthly periods. Takes effect immediately upon activation.
Session Time Limit
Manage the duration of your gaming session. Notifications are sent when you are approaching your set time limit.
Loss Limit
Set a maximum loss limit for a defined period. The system will automatically end your session once the limit is reached.
Break
Temporary suspension for 24 hours, 48 hours, 7 days, or 30 days. Activate with a single click from your account settings.
Self-Exclusion
Long-term account suspension ranging from 6 months to permanent. Cannot be reversed without a strict review process.
Activity Report
View detailed reports of your gaming activity, deposits, and withdrawals for a clear and transparent overview.
Important to note: when you reduce a limit or activate a break, the change takes effect immediately. However, any request to increase limit requires a 24-hour waiting period before taking effect — this is a protection mechanism we have deliberately put in place to give you time to reconsider.
How to Access the Protection Tools
To use any of the protection tools above, follow these simple steps after logging in to your bighoki account:
- Click the profile icon in the top-right corner of the platform
- Select "Account Settings" from the dropdown menu
- Navigate to section "Responsible Gaming"
- Select the tool you wish to activate and follow the instructions provided
- A confirmation will be sent to your registered email as a record
If you experience any difficulty accessing or activating these tools, our 24/7 live chat support team is ready to assist you with no judgement or conditions.
Take a few minutes to answer the following self-assessment questions honestly. There are no right or wrong answers — this is simply a guide to help you evaluate your own gaming habits. If "Yes" answers dominate, it may be time to speak with our support team.
Have you ever played longer or spent more than you originally planned?
Have you ever hidden your gambling activity or the amount of money spent from family members or friends?
Have you ever felt the need to increase your wager amount to achieve the same level of excitement?
Have you ever tried to stop or reduce your gambling but found it very difficult to do?
Do you feel restless, irritable, or uncomfortable when you are unable to gamble for a period of time?
Have you ever borrowed money, sold possessions, or used emergency savings for gambling purposes?
Has gambling affected your relationships with family, your work performance, or your physical and mental health?
If you answered "Yes" to two or more of the questions above, we encourage you to use the control tools available on bighoki or contact our support team for a confidential, judgement-free discussion. Taking the brave step of seeking help is a sign of strength, not weakness.
Bighoki enforces a strict age policy. Our platform is exclusively for individuals aged 18 and above. All registration processes involve age verification through comprehensive KYC (Know Your Customer) procedures, including valid identity document checks.
While our registration process is designed to prevent underage access, we also encourage parents and guardians to take additional steps at the household level to ensure children cannot access online gambling platforms.
Tips for Parents and Guardians
- Use parental control software on all devices used by children at home to block access to gambling websites.
- Keep your account login details secure — never share your password or account details with anyone, including family members.
- Log out of your bighoki account when done playing, especially if using a shared device.
- Talk openly with children about the risks of gambling and the importance of responsible financial management.
- Monitor online activity children periodically as a smart preventive measure.
If you suspect that a minor has accessed or registered an account on bighoki using a false identity, please contact our support team immediately. We will investigate the matter seriously and take appropriate action without delay.
Zero-Tolerance Policy: bighoki enforces a zero-tolerance policy against any individual who attempts to register using a false identity or on behalf of a minor. Such accounts will be terminated immediately and all associated funds will be frozen pending investigation.
More Information for bighoki Member
Read this important document to fully understand our platform and our commitment to you.